Frequently Asked Questions

Find quick answers to our most common questions.

Yes. The personalised name is carefully placed and sealed within the resin, ensuring it stays protected and won’t peel or wear off with normal use.

Yes! Local pickup is available. Details will be provided after purchase.

Yes! Many items can be personalised with names, colours, flowers, or glitter. If you have a special request, feel free to contact me.

Resin is water-resistant, but it is best to avoid prolonged exposure to water or harsh chemicals to keep your item looking beautiful.

Yes, resin is strong and durable. However, like any handmade item, it should be handled with care to avoid scratches or damage.

Yes! Every piece is handmade by me using resin. Each item is carefully crafted and poured individually, which means no two pieces will ever be exactly the same.

You can reach our customer service team by emailing enchantingresincreations@gmail.com or using the contact form on our website. We aim to respond to all inquiries within 24–48 business hours.

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier’s website or through the tracking link provided in your email.

We accept all major credit and debit cards, and other secure payment options available at checkout. All transactions are encrypted and processed securely.

Last updated on March 10, 2026